What to Expect During Your Stay

BEDSIDE REPORT

We want you to be an active participant in your care. The nursing staff will provide their shift-to-shift report, which will be completed at your bedside. By including the patient in the hand-off, you can clarify information about your care, ask questions and provide additional information you think is important to keep you safe during your Hospital stay.

MORNING LABORATORY TESTS

While you are in the Hospital your doctor may order daily blood work to monitor your condition and treatments. In order for the results to be available to your physician during morning rounds, our laboratory staff will draw your blood very early in the morning. For your safety, the laboratory staff will validate your name and other identifiers, such as your date of birth or Hospital account number, to the test that was ordered and when drawing your blood.

PHYSICIAN TEAM

While you are in the Hospital, there may be several physicians involved in your care.

Attending physician: Primary physician responsible for your care throughout your hospitalization. This physician can be an internal medicine physician, surgeon, hospitalist or specialty physician. The attending physician may seek consultation from other physicians, depending on your condition. The attending physician is responsible for entering your discharge orders and completing your prescriptions.

Hospitalist: Physician who is trained in internal medicine or family practice and specializes in the care of patients while they are in the hospital. This physician does not have an office or office practice. The hospitalist often serves as the attending physician for patients who are not active with a local physician or to manage the medical care of patients undergoing surgical procedures.

Intensivist: Physician who is trained in pulmonology and specializes in the care of patients while in the critical care or intensive care unit (ICU). The intensivist directs and coordinates the medical care of the patient while in the ICU. The intensivist is based in the Hospital to be immediately available to care for critically ill patients.

Consultant: Specialty physician who is requested by the attending physician to provide consultative and specialty services in the care of patients. Consultant physicians often include specialties such as cardiology, nephrology, gastroenterology and infectious disease. Consultants may see the patient throughout the hospitalization or may sign off from care before the patient is ready for discharge.

FOOD AND NUTRITION - PATIENT MEALS

We strive to provide our patients with the highest quality of nutrition, no matter what type of diet your physician has prescribed. The quality of food, food temperature, explanation of diet (courtesy of your host/hostess) and presentation of your meal trays are all priorities in our service to you.

Your host/hostess will provide you with a menu, which will include all your meal options and varies depending on each patient’s nutritional needs. After you have made your selection, return the menu to your host/hostess.

Meals are served between 7:00am and 10:00am for breakfast, 11:15am and 2:00pm for lunch, and 4:15pm and 6:30pm for dinner. Light snacks and sandwiches are also available upon patient request.

If you have questions concerning your dietary needs while hospitalized, please ask your host/hostess for assistance. If you need to speak to one of our dietitians, your nurse will contact him/her for you.

PATIENT-CENTERED ROUNDING

Your safety is important to us. To ensure you have important items such as a telephone, TV remote and nurse call button within reach, the staff will visit your room every two hours. They will also assist you to the restroom and with repositioning. If you are having pain that requires medication or other interventions, the staff will inform your nurse to assist you.

KEEPING YOUR PERSONAL INFORMATION SAFE

Please assist us in keeping your personal information secure. Boca Regional staff will never call your room to request personal information such as your social security number or date of birth. If this information is needed, one of our staff members will obtain it from you in person. All staff, physicians and volunteers entering your room should have an identification badge with their name, department and photo.

THE DISCHARGE PROCESS

Planning for your safe transition home or to another setting for your recuperation begins when you arrive at the Hospital. Your post-hospital plan of care is dependent upon factors such as your medical condition, living arrangements, support systems and insurance coverage. Your physician will recommend what level of medical care and services you will require and Case Managers will assist you and your family in developing the best plan for your circumstances. Case Managers are specially-trained nurses and social workers. They are assigned to each of the patient care areas and will work with you during your hospitalization.

Your attending physician determines when you are ready to be discharged. Even though consulting physicians or surgeons caring for you may say that you can be discharged from their standpoint, it is the attending physician who makes the final determination. Your attending physician will complete your discharge order, instructions and medications. To ensure that you are discharged safely, there are several important steps in this process that need to be completed, including reconciling your medications, providing education on your condition and care, reviewing your discharge instructions and arranging for equipment and transportation, if needed. Please understand that all of this takes time to complete. There may even be times when your physician wants you to receive a final dose of medication or an examination before he/she will enter the final discharge order. A safe and coordinated transition is important for your recovery.

You will be provided with discharge instructions that include the following information:
  • What medications you should take including the dosage, route and frequency
  • What medications you should no longer take after discharge
  • What, if any, dietary restrictions you need to follow and for how long
  • What kinds of activities you can and can not do, and for how long
  • How to properly care for any injury or incisions you have
  • What follow-up tests you may need and when you need to schedule them
  • When you need to see your physician(s)
  • What signs and symptoms to watch out for and when to alert your physician
  • Telephone numbers to call if you or your caregiver has any questions pertaining to your after-hospital care


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